CUSTOMER ENQUIRY
Have any questions or concerns ? We’re always ready to help!
Email us at - johcreates@outlook.com
OR use the contact form below:
FAQ
How do I track my order?
Once your order is processed you will receive a tracking number by email. Your order can be tracked on the Royal Mail Website here www.royalmail.com/track-your-item
What are your delivery options?
JOH Creates is based in the United Kingdom
so our choice of shipping is with Royal Mail Signed For Service for all destinations unless it is a
particularly large size package,
under these circumstances we may
choose a different courier.
The delivery cost per item is stated on the item
page and in the case of multiple item purchases the delivery cost will be automatically calculated
and added to your shopping cart for you
to see prior to check out.
Free delivery within the UK for orders over £50
How do I return an item?
Please contact us with your reason for return and we will supply you with a returns reference and return instructions.
How can I contact your couriers?
Once your order is processed you will receive a tracking number by email.
International delivery?
International delivery is available,
Please refer to the item page for pricing.
Your cart will be updated with combined postage when multiple items are added
.
Returns Policy
Thanks for purchasing from JOH Cerates
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
Due to hygiene reasons, earrings are non returnable (your statutory right are not affected)
After we receive your item it will be inspected and we will process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions please feel free to contact us.